Ensuring your system stays fully operational with rapid response teams.

In order to maximise your investment in whatever type of Retail Technology equipment you select, we want to keep your digital system fully operational around the clock, and an on-going maintenance contract ensures that this is the case.

Screen Media can provide a custom designed maintenance contract to suit your precise requirements thus ensuring that your technology is closely monitored, and providing you with the peace of mind that, should a problem arise, our dedicated team is waiting to respond and maintain.

Working in conjunction with our separate Telephone Helpdesk and Network Monitoring functions, Screen Media offers the ability to resolve system faults quickly, using our Remote Engineering Service, where typically, almost 90% of all support incidents are fixed remotely, thus eliminating the need for any further action.

However, in the remaining cases, from time to time there will be a need to carry out physical site visits to carry out repair work, and Screen Media can guarantee a fast, proactive response whenever these technical issues do arise.

On-site Maintenance: 
With a team of highly qualified technical engineers at your disposal, we offer:

  • UK wide on-site response
  • Fix or swap out of component parts
  • Flexible range of response times per SLA
  • Extended manufacturer warranty cover
  • RMA management