Providing support and aftercare post-install.

Our in-house team remotely supports and manages global screen projects on behalf of our clients. Our established HelpDesk operation provides flexible support services in line with individual requirements.

Screen Media’s Network Support Engineers are highly experienced in working with a range of hardware platforms and in operating key content and system management applications including Scala, SignageLive, Beabloo, BroadSign and Acquire.

Telephone Helpdesk: 

This reactive service offers network operators the reassurance that their individual sites have a clear point of contact for technical queries.
The function provides:

  • Dedicated telephone number and email address for each client
  • Various levels of telephone and e-mail support available
  • First line call logging
  • Range of SLA’s with technical support operating hours typically, Monday–Friday 0900-1700 but alternative timings by arrangement
  • Telephone Hotline typical response time 4 hours